Phone answering for NZ restaurants and cafes
During the dinner rush nobody can get to the phone. HiAnda takes the booking request, answers the usual questions and lets your team keep serving.
The phone rings when you are busiest
Most booking calls come in right when the floor is full. Staff either leave a table to answer or let it ring out, and a caller who can't get through books somewhere else.
Table booking requests
It takes the name, number, party size, date and time, plus notes like a birthday, a high chair or dietary needs. It doesn't see your bookings system, so it tells the guest you'll confirm. You get the request in an email summary after the call, with the guest's number.
The questions guests always ask
Opening hours, parking, walk-ins, BYO, gluten-free or vegan options, group menus. Give HiAnda the answers once and it uses them on every call. If it gets a question it has no answer for, it takes a message instead of guessing.
Takeaway enquiries
It can take down takeaway order details and put them in the summary. It doesn't connect to your POS and doesn't take payment, so think about whether an email fits your kitchen before you use it for orders.
Mandarin for Chinese restaurants and diners
Chinese restaurants and cafes across Auckland get a lot of calls in Mandarin. Mei and Kai answer those in Mandarin; English callers get Arlo or Maia.
Pricing
Starter: $79 / month + GST for 100 minutes, then $0.39 / min + GST. Solo: $149 / month + GST for 300 minutes, then $0.29 / min + GST. Team: $299 / month + GST for 750 minutes, then $0.24 / min + GST. Prices in NZD. Same features on every plan, English and Mandarin included, no setup fee. Pay monthly with no contract and cancel anytime. The first 20 businesses get the founding offer: an early-bird price for the first 3 months, then the normal price, with no increase until 12 months after you start. Set it up yourself in minutes, or we'll set it up for you free.
Hear it now
Call 09 886 7006 and press 1 for English or 2 for Mandarin. Step 1: tell it what business you run, like "I run a Sichuan restaurant in Auckland." Step 2: play a customer: "Can I book a table for eight on Friday at 7? It's a birthday." Then ask for a price you never gave it and see what it does. No sign-up, no form.
Frequently asked questions
Can it handle large group bookings?
It takes the details and tells the caller you'll confirm, so you stay in control of big tables.
What happens when we are fully booked?
It doesn't see your live bookings, so it takes the request and says you'll confirm. If you know a night is full, add that to your business info and it will tell callers.
Does it work with our booking system?
No. It doesn't connect to booking platforms or your POS. Booking requests come to you by email for you to confirm.
Do I have to change my phone number?
No. You keep your number and set call forwarding on it: all calls, only after hours, or only the ones you don't pick up. Switch forwarding off anytime and calls come straight back to you.